Safety and security
Online Ordering Security
At Travelex, we are dedicated to protecting our customers' security at all times. Travelex serve over 80,000 customers each day - that's in excess of 30 million customers every year. We are the experts in foreign exchange and use industry-leading security intelligence and technology to ensure you have peace of mind when purchasing online.
Your order is placed over a secure connection and your personal information is encrypted. We use our reasonable endevours to ensure that your data remains safe.
Important Information: When collecting your currency before departure, you must present your valid ID documentation, and your printed order confirmation. This will allow you to complete your transaction.
Email Security
Travelex has become aware of a number of attempted email frauds, in which sellers using online auction sites receive an email claiming to be from Travelex and containing the Travelex logo, requesting that sellers make a cash transfer or ship their goods, in advance of payment. In some cases, these emails also request personal information from sellers such as name, address, etc. Travelex will never request that anyone make a payment in order to facilitate a further payment from a buyer to a seller.
Travelex is also aware of email fraud which involves offers of fake employment, or training opportunities with Travelex. Please note this is not a legitimate Travelex initiative and is an attempt to obtain personal information from individuals including bank account details which will be compromised and used for illegal purposes. Under no circumstances should you provide any personal information including bank account details to these fraudsters who have no connection whatsoever with the Travelex organisation.
If you have provided your banking information you should report this immediately to your banking institution. Legitimate Travelex emails will only come from @travelex.com or @email.travelex.com addresses, and we will never ask you for your bank details via email.