Contact us

You can find most of the answers you need in our ‘FAQs’ page and Online Ordering Service Terms and Conditions

About Us

Travelex Currency Exchange Limited.

The current address is: Room 302, 3rd Floor, North Block, Super Terminal 1, Hong Kong International Airport.

You can contact us by email or by phone (our email address and phone number are as follows). This online ordering service is provided by Travelex Currency Exchange Limited.

For general enquiries,

please contact our retail customer service center. Please send email to: customerservice@travelex.com.hk or by phone: +852 2854 4938

Working hours are from Monday to Sunday 10:00-22:00 (Hong Kong time).

Order Questions

If you have already booked foreign currency and want to ask questions about your order, please send email to: customerservice@travelex.com.hk or call: +852 2854 4938

Working hours are from Monday to Sunday 10:00-22:00 (Hong Kong time).

Complaints and Disputes – Retail Department

If you are dissatisfied with the services provided by Travelex Retail, please report the details of the complaint to the Retail Customer Service Center:

Please send email to: customerservice@travelex.com.hk or call: (+852) 2854 4938

Working hours are Monday to Sunday 10:00-22:00 (Hong Kong time).

Foreign currency type

To find out what kind of foreign currency we offer, please contact your local retail outlet.

Marketing and PR

For marketing and PR, please send email to:

Alex.song@travelex.com.cn

Channel cooperation

Please send email to:

AsiaProduct@travelex.com

Questions about Travelex’s business

To find out about the Travelex business, please visit Business Solutions.