Contact us
You can find most of the answers you need in our ‘FAQs’ page and Online Ordering Service Terms and Conditions
About Us
Travelex Currency Exchange Limited.
The current address is: Room 302, 3rd Floor, North Block, Super Terminal 1, Hong Kong International Airport.
You can contact us by email or by phone (our email address and phone number are as follows). This online ordering service is provided by Travelex Currency Exchange Limited.
For general enquiries,
please contact our retail customer service center. Please send email to: customerservice@travelex.com.hk or by phone: +852 2854 4938
Working hours are from Monday to Sunday 10:00-22:00 (Hong Kong time).
Order Questions
If you have already booked foreign currency and want to ask questions about your order, please send email to: customerservice@travelex.com.hk or call: +852 2854 4938
Working hours are from Monday to Sunday 10:00-22:00 (Hong Kong time).
Complaints and Disputes – Retail
If you are dissatisfied with the services provided by Travelex Retail, please:
- address such complaint to your nearest Travelex Foreign Exchange store; or
- report the details of the complaint to Retail Customer Service Center directly by calling (+852) 2854 4938 or via email to customerservice@travelex.com.hk
Working hours are Monday to Sunday 10:00 - 22:00 (Hong Kong time).
Foreign currency type
To find out what kind of foreign currency we offer, please contact your local retail outlet.
Channel cooperation
Please send email to:
Questions about Travelex’s business
To find out about the Travelex business, please visit Business Solutions.