Contact Us

You will find most of the answers you require in our Frequently Asked Questions section and the Online Ordering Service Terms and Conditions.

General Enquiries

Should you need to speak to Retail Customer Service Centre:

Email: customerservice@travelex.com.hk - operating hours Monday to Friday 09:00-17:00 (Hong Kong time).

• Phone: +852 2854 4938 Monday to Sunday 09:00-17:00 (Hong Kong time).

Find a Travelex Store

Our Store Locator helps you search for over 700 Travelex stores worldwide.

Online Order Questions

If you have reserved currency and have a question about your order:

Email: online.orders.hk@travelex.com.hk- operating hours Monday to Friday 09:00-17:00 (Hong Kong time).

• Phone: +852 2854 4938 Monday to Sunday 09:00-17:00 (Hong Kong time)

Complaints & Disputes (Retail)

• Email:   airportfx@travelex.com.hk. Please email using this address if you have a complaint about any of the services provided by Travelex Retail Hong Kong, please send full details to the Retail Customer Servic
• Phone: +852 2854 4938 Monday to Sunday 09:00-17:00 (Hong Kong time)

Currency Availability

If you have a question about currency availability, please contact your local store. 
  

Questions about Travelex

If you have a question about the Travelex business, please visit the Travelex corporate website. 

Marketing

Please email marketing@travelex.com.au to contact the Travelex Retail Marketing department.

Careers in Retail

For more information on current positions available and Travelex Retail's recruitment philosophy, please click here.