Travelex VIP card Terms and Conditions

1. Purpose

These terms and conditions apply to the Travelex VIP card.

2. Services

  1. The details of the Travelex VIP card and the stores in which the services are provided are set out on the Travelex Hong Kong website. Note that these details and stores are subject to change without prior notice.
  2. Discounts and special offers available in conjunction with the Travelex VIP card are subject to terms and conditions and are not redeemable for cash. Offers are not available in conjunction with any other Travelex offer, discount or promotion. Offers are only available at Travelex stores in Hong Kong.
  3. This VIP program differs from the Travelex Global VIP program.
  4. Travelex reserves rights to explain the terms and conditions of the program
  5. The VIP offer cannot be used in conjunction with any other promotion or discount offered by Travelex and does not apply if you reserve foreign currency bank notes via our website

3. The VIP

  1. Customers must exchange over $3000 HKD equivalent in Travelex Hong Kong store to be offered a free VIP card, while stock last.
  2. Customers must present their Travelex VIP card at the time of their qualifying transaction to be eligible for the corresponding offer. Offers are only available per individual transaction.
  3. Travelex reserves the right to refuse offer VIP card at its absolute discretion.
  4. Participation in the Travelex VIP card Program is open only to individuals aged 18 years or above.
  5. Proof of ID may be requested when using Travelex VIP card.

4. Personal Information

1) Travelex do not collect VIPs’ personal information.
Travelex VIP card offers:

  • To notify VIP card holder of new promotions and useful information through Travelex website..
  • To provide responses when VIP card holder send suggestions or queries to Travelex.
  • To conduct surveys and to provide useful information in the form of brochures, flyers etc.
  • To provide notification of sales, contests, prize winners and other events, and to enable VIP card holder participation in such events.
  • To confirm the identities of VIP card holder who request any kinds of services from Travelex.

5. Suspension and termination

Travelex reserves the right to suspend the provision of services to a VIP or to terminate his or her VIP card without prior notice should any of the following apply to that VIP:

  1. Where the VIP card holder has obstructed or hindered the operation of services;
  2. Where Travelex deems the VIP card holder to have behaved inappropriately or where Travelex has reason to believe that the VIP card holder is likely to do so;
  3. Where the VIP card holder violates any of the other clauses in these terms and conditions.

6. Suspension or discontinuation of services

1) In the following situations, Travelex may suspend services immediately without incurring any liability whatsoever:

  • When it is unavoidable due to maintenance or other work on the systems that use the services;
  • When provision of the services becomes impossible for reasons that are not attributable to Travelex, such as natural disasters;
  • When Travelex deems it necessary to suspend the services for any other reason relating to the operation of the services.

2) Travelex reserves the right to terminate the Travelex VIP card Program at any time by giving VIP card holder at least 30 days’ prior notice on Travelex Hong Kong website.

7. Disclaimers

  1. Travelex takes no responsibility whatsoever for information obtained by VIP card holder through the use of the services.
  2. To the maximum extent permitted by law, Travelex accepts no liability whatsoever for any loss or damages incurred by VIP card holder arising from or relating to the services.
  3. Travelex accepts no liability whatsoever for any delay in communications relating to the services or any failure of such communications to arrive.
  4. Nothing in this clause 9 shall limit or exclude liability which cannot be excluded or limited by law.

8. Management of VIP cards

  1. VIP card are to exercise due care and attention in the use and management of their VIP cards.
  2. If a VIP card is lost or stolen, the VIP card holder must immediately notify Travelex to that effect. However, regardless of whether such notification is provided, Travelex accepts no liability whatsoever for any loss or damages incurred by the VIP card holder as a result of the loss or theft of the card.

9. Copyright, etc.

VIP card holder must not use (including duplication, public release, verbal communication, display, circulation, loan, translation or adaptation) the information provided via the services either for their own purposes or for a third party except where such use is permitted under copyright laws.

10. Prohibitions applying to VIP card holders

VIP card holder may not do any of the following in the course of using the services:

  1. Violate the copyright or other rights of other VIP card holder, third parties or Travelex;
  2. Commit slander or libel against other VIP card holder, third parties or Travelex;
  3. Violate the law or these terms and conditions;
  4. Behave in ways that are likely to lead to any of the above prohibited actions;
  5. Behave in ways deemed by Travelex to be harmful or damaging to the operation of the services.

11. Transfer of rights

VIP card holder may not transfer any of their rights or obligations under their Travelex VIP Card or these terms and conditions to a third party.

12. Agreement modifications

Travelex reserves the right to modify these terms and conditions at any time as appropriate and may provide VIP card holder with notice of modification by sending an email to VIP card holder or by posting the modified terms and conditions on the Travelex Hong Kong website. Such modification will be effective immediately upon sending or posting of the modified terms and conditions.

13. Governing Law

These terms and conditions are governed by the relevant law of each participant country and any dispute in relation thereto shall be referred to the exclusive jurisdiction of the court of each respective country

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