IMPORTANT NOTICE: Regarding Your Travelex NiHao Card

Travelex will be discontinuing the Travelex NiHao card.

  • The final day for reloading your card will be 30th August 2016. You will not be able to reload your card with effect from 31st August 2016 onwards. You can continue to access your remaining balance at merchants or withdraw funds from an ATM.

  • The final day for using your Card at merchants or withdrawing funds from at ATM will be 30th September 2016. Remember you may be able to use your remaining funds at participating merchants for partial payments if your Card balance is not sufficient for the whole transaction until the 30th of September 2016.

    What do you need to do?

  • You can use your Card prior to 30th September2016, at merchants and ATMs until the balance on your Card reaches zero.

  • Alternatively, you can cash out the balance on your Card at a Travelex store in Hong Kong. If you do so, the cash- out fee will be waived by Travelex.

  • If you wish to have a prepaid travel card, please visit our stores across Hong Kong and we will set you up with a new prepaid travel card and the funds on your Travelex NiHao card will be moved to your new prepaid travel card.

  • If you have any questions or require further information, please call our Customer Service Centre on the following numbers
    • Hong Kong 800 0905 096
    • Alternatively, call: Anywhere in the world +852 5801 0928
    We appreciate your use of the Travelex NiHao card and thank you for your co-operation in this matter.

    Click here to go to the Travelex NiHao Account Center to manage your account.
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