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尊敬的Travelex客戶

很抱歉,我們目前無法使用在線預訂服務。

此次事件由軟體病毒引起。對此,我們立即採取了預防措施,使所有系統處於離線狀態以

保護數據並防止病毒内部傳播。

雖然調查仍在進行中,但在此階段尚未發現洩漏客戶信息。

目前,我們已鎖定了該病毒、努力恢復我們的系統並盡快使其正常運行。

Travelex服務狀態:

  • 外幣兌換服務:我們的外幣兌換店鋪仍然正常營業。
  • 西聯匯款:服務已暫停,請使用附近其他代理商。

我們目前正在盡一切努力恢復服務,不便之處,深表歉意

We’re sorry but our online travel money service isn’t available right now.

This is as a result of a software virus. On discovering the virus, and as a precautionary measure, Travelex immediately took all its systems offline to prevent the spread of the virus further across the network.

Whilst the investigation is still ongoing, to date our investigation shows that customer data has not been compromised.

We have now contained the virus and are working to restore our systems and resume normal operations as quickly as possible. 

Currency exchange service:

Our travel money stores are open 7 days a week.

Western Union service:

Services is currently not available in stores. Please use another nearby agents.

We are currently making every effort to restore service, and apologize for any inconvenience.

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